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Returns & Exchanges

Our Return Policy

We want to sincerely thank you of your purchase from Nobsi! If you are unhappy with your purchase for any reason, you may return it within 30 days for a full refund (less promotional discounts and shipping charges).

To be eligible for a refund, returned items must be in new, resalable condition with all original packaging intact and tags attached. The product cannot have been used.

Upon receipt of your order, please inspect your package for damaged, missing, or incorrect items and contact us within five business days to report any problems. Please provide your order number, a photo of the damage and your packing slip. Damaged items reported five business days or more after delivery may not be eligible for return or replacement.

We reserve the right to deny a refund for any returned item that is no longer in new condition, in its original packaging or is damaged, missing any labels, instructions, or pieces.

If a returned item has been opened, is no longer in intact packaging, is damaged, or is materially different from how the item was shipped to you may not be accepted for return, or subject to a restocking fee of up to 50%.

Items not accepted for return will be shipped back to customer at customer’s expense.

Who pays return shipping?

If your item arrives damaged, or you were sent the incorrect item, please send us an email as soon as possible to report the problem. Nobsi will provide further instructions and cover the cost of return shipping.

Except in the case of damaged or defective merchandise, you are responsible for the cost of return shipping.

How to return an item?

After you have contacted us and want to return the package then we will send you the printable return notice.

If your item arrives damaged, or you were sent the incorrect item, please send us an email as soon as possible to report the problem. Nobsi will provide further instructions and cover the cost of return shipping.

Except in the case of damaged or defective merchandise, you are responsible for the cost of return shipping.

Refunds

A refund for returned items will be issued to your original form of payment. If an item was received as a gift, we will issue a gift card to the recipient for the value of the returned item(s). Please include the email address to which you would like the gift card sent.

Sale and clearance items are eligible for store credit only.

The refund amount will be calculated based on the price paid minus any coupons, discounts, shipping charges and gift wrapping fees, if applicable.

Refunds and credits are generally processed within seven business days of receipt of your returned merchandise. You will receive an email confirmation of your refund. Please note that it can take up to 1-2 billing cycles for the refund to appear on your monthly credit card statement.

Damaged, Defective or Incorrect Items

Nobsi stands behind the quality of all the products we carry. If you receive a defective or damaged item, please contact us and include a photo of damaged or defective item(s) so that we can help make things right.

If there are any issues with your order, please don’t hesitate to contact us before leaving feedback or filing a claim. We’ll be more than happy to resolve any issues. We take pride in offering excellent customer service and customer satisfaction.

To be eligible for a return, items must be in new, unused condition with all original packaging intact and tags attached.*

Please note that while wooden toys are far more durable than most plastic toys, they can sometimes break. While wooden toys generally last for years when treated with care, our toys are not guaranteed against breakage through play and usage. The lovely thing about wood is that it can usually be repaired with carpenter’s glue, then enjoyed for many more years.

Exchanges

If you are not happy with your order we are offering exchanges and will be happy to help you process a return and place a new order, and waive the shipping fee on your new order.

* We reserve the right to deny a refund for any returned item that is no longer in new condition, in its original packaging or is damaged, missing any labels, instructions, or pieces. Returned items that have been opened or are no longer in intact packaging are eligible for store credit only if accepted for return.  Item may be subject to a 25% restocking fee or will be returned to customer at customer’s expense.