FAQ

Frequently Asked Questions

What is the delivery time for the rocking toy?

  • Europe Standard Delivery 4-7 days
  • Estonia/Scandinavia Delivery 2-5 days
  • Personalised Hand Painted Orders 9-14 Days
  • Expedited Express Fast Shipment Available at Additional Cost
  • You will receive your tracking number as soon as your item has been dispatched normally within 1-3 working days.

Read more about shipping and packaging HERE

What age are the rocking toy designed for?

There is no compulsory age limit for the rocking toy, however, it has carrying capacity of 50 kg maximum.

An infant can be placed on the rocking toy with a blanket to be gently rocked by the parent. In general, the rocking toy is suitable for children aged 1 year and above.

Our experience shows that children start interacting with the rocking toy as soon as they start crawling around.

The rocking toy is also suitable for an older child (6+ years), who can use it for different balancing exercises.

The rocking toy can also be used as a tunnel when it is turned upside down, climbing ladder or as a shop counter when it is turned on its side.

A child is only limited by their imagination.

We would like to emphasise that small children who are at risk of falling should use the rocking toy under parental guidance or supervision of an appropriate adult.

Can the rocking toy fall over?

The rocking toy has a low and oval-shape which means that the centre gravity is in the middle, plus there are stopping elements at ends of every rocker (the BIRDIE has beak and tail, JUMBO has protruding trunk part), please see pictures or videos for more detail.

Can the rocking toy be used outdoors?

Our rocking toys are made from sustainable damp-proof birch plywood for indoor use. With dry weather the rocking toy can be used outdoors but it should not be left out in the rain, wet or damp conditions.

What material are the rocking toys made of?

Material: Sustainable damp-proof birch plywood (suitable for indoor use). Birch is a stable wood that does not swell, shrink or crack. Birch is durable with great strength and excellent in appearance.

Are the finishing materials child-friendly?

The birch wood slats are child-freindly water-based Caparol colours that are certified for use with children’s toys (certificate ref: EN 71-3).

The sides of the rockers are child-friendly using water-based Tikkurila Kiva varnish which is certified for use with children’s wooden toys (certificate ref: VTT-C-11735-15-16).

What are the rocking toy measurements and weight?

  • Height – 39cm
  • Width – 41cm
  • Length – 89 (BIRDIE), 97cm (JUMBO)
  • The weight of the rocking toy – 4kg
  • Carrying capacity – up to 50kg

What is your Return Policy?

We want to sincerely thank you of your purchase from Nobsi! If you are unhappy with your purchase for any reason, you may return it within 30 days for a full refund (less promotional discounts and shipping charges).

To be eligible for a refund, returned items must be in new, resalable condition with all original packaging intact and tags attached. The product cannot have been used.

Upon receipt of your order, please inspect your package for damaged, missing, or incorrect items and contact us within five business days to report any problems. Please provide your order number, a photo of the damage and your packing slip. Damaged items reported five business days or more after delivery may not be eligible for return or replacement.

We reserve the right to deny a refund for any returned item that is no longer in new condition, in its original packaging or is damaged, missing any labels, instructions, or pieces.

If a returned item has been opened, is no longer in intact packaging, is damaged, or is materially different from how the item was shipped to you may not be accepted for return, or subject to a restocking fee of up to 50%.

Items not accepted for return will be shipped back to customer at customer’s expense.

Read more about returns and refunds HERE