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FAQ

Frequently Asked Questions

What is the delivery time for the rocking toy?

  • Europe Standard Delivery 4-7 days
  • Estonia/Scandinavia Delivery 2-5 days
  • Personalised Hand Painted Orders 9-14 Days
  • Expedited Express Fast Shipment Available at Additional Cost
  • You will receive your tracking number as soon as your item has been dispatched normally within 1-3 working days.

What age are the rocking toy designed for?

There is no compulsory age limit for the rocking toy, however, it has carrying capacity of 50 kg maximum.

An infant can be placed on the rocking toy with a blanket to be gently rocked by the parent. In general, the rocking toy is suitable for children aged 1 year and above.

Our experience shows that children start interacting with the rocking toy as soon as they start crawling around.

The rocking toy is also suitable for an older child (6+ years), who can use it for different balancing exercises.

The rocking toy can also be used as a tunnel when it is turned upside down, climbing ladder or as a shop counter when it is turned on its side.

A child is only limited by their imagination.

We would like to emphasise that small children who are at risk of falling should use the rocking toy under parental guidance or supervision of an appropriate adult.

Can the rocking toy fall over?

The rocking toy has a low and oval-shape which means that the centre gravity is in the middle, plus there are stopping elements at ends of every rocker (the BIRDIE has beak and tail, JUMBO has protruding trunk part), please see pictures or videos for more detail.

Can the rocking toy be used outdoors?

Our rocking toys are made from sustainable damp-proof birch plywood for indoor use. With dry weather the rocking toy can be used outdoors but it should not be left out in the rain, wet or damp conditions.

What material are the rocking toys made of?

Material: Sustainable damp-proof birch plywood (suitable for indoor use). Birch is a stable wood that does not swell, shrink or crack. Birch is durable with great strength and excellent in appearance.

Are the finishing materials child-friendly?

The birch wood slats are child-freindly water-based Caparol colours that are certified for use with children’s toys (certificate ref: EN 71-3).

The sides of the rockers are child-friendly using water-based Tikkurila Kiva varnish which is certified for use with children’s wooden toys (certificate ref: VTT-C-11735-15-16).

What are the rocking toy measurements and weight?

  • Height – 39cm
  • Width – 41cm
  • Length – 89 (BIRDIE), 97cm (JUMBO)
  • The weight of the rocking toy – 4kg
  • Carrying capacity – up to 50kg

How does your money back guarantee work?

If the purchase is not suitable for you for whatever reason, you can return the product within 14 days to obtain a full refund of the purchase price.

To return your purchase, please contact us by message via our Facebook page or directly by email: info@mynobsi.com for your ARN (Authorised Return Number).

The customer is responsible for their own return costs, we suggest you use a tracked delivery service.

Any returned item must be as new, completed, unused in the original packaging.

No returns are accepted for any special or personalised orders that were made by the purchasers request.

A refund will be made within 7 days once the returned item has been received and inspected. All refunds are made by the same method of payment.

If you have any customer service questions please email: info@mynobsi.com